Customer Care

Cash Back Check List: Do’s and Don’ts

DO

  • Do make sure you’ve tested your cookies and adjusted any security settings in your anti-virus or browser security.
  • Do make sure you start all shopping for which you want to earn Cash Back from the shopping portal or Shopping Assistant.
  • If you need to return and repurchase an order, make sure that you place the order through the shopping portal to receive Cash Back on the new order.
  • Do make sure to keep your receipt or order confirmation until Cash Back has been reported to your account.
  • Do visit the merchant’s deals and offers page if you want to find coupons or sales.
  • Do shop online if you want to receive Cash Back. Purchases made offline, do not qualify for Cash Back.

DON’T

  • Don’t use coupons, offers or deals from outside the shopping portal or Shopping Assistant. This includes offers sent directly to you in the mail.
  • Don’t open other browsing sessions, windows or tabs when placing an order. This could interfere with the order tracking correctly.
  • Don’t have items in your cart from previously saved shopping sessions, before you click on the Cash Back link.
  • Don’t delete cookies during or after shopping. Merchants use cookies to track your order.
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